Privacy Policy

1Who we are

Doctors Demand (“we”, “us”, “our”) is a paid ads company that works directly with healthcare specialists to grow their reach and brand. We were founded by Ammar. We work fully online with clients around the world, mainly in Australia, the UK and the USA.

This policy explains what personal information we collect, why we collect it, how we look after it and what choices you have. It covers our website, doctorsdemand.com, our forms, our free tools and the emails we send. You can write to us at hello@doctorsdemand.com at any time.

2What we collect

We collect only what we need. This depends on how you use the website.

• When you contact us: your name, email address, phone number, website address, the service you are interested in and your message.
• When you apply for a job: your name, contact details and the details you choose to send us about your work and experience.
• When you join our email list: your email address.
• When you use the free website audit: the web address you type in. We read the public pages of that website to make your report, and we may use Google’s PageSpeed service to test its speed. We do not ask for any login or password, and we do not keep your report. The PDF is created in your own browser.
• When you visit the site: technical details such as your browser, device, approximate location (country or city), the page you came from and the pages you view. We collect this through our server logs and through analytics tools such as Google Analytics and Google Tag Manager, once these are switched on.

Please do not send us patient or health information. We do not need it to plan paid ads or email campaigns, and we ask you not to include it in forms, emails or messages.

3How we use your information

• To reply to your enquiry and to plan and deliver our services.
• To send you emails you asked for, and, where the law allows, useful updates about our services.
• To run, protect and improve our website, including stopping spam and misuse.
• To understand which pages and campaigns work, so we can make them better.
• To meet our legal and tax duties and to deal with disputes.

We do not sell your personal information.

4Email and marketing messages

We only send marketing emails to people who have asked for them, who have a relationship with us where the law allows it, or who have given consent. Every marketing email has a working unsubscribe link, and we remove you quickly when you use it. You can also write to hello@doctorsdemand.com and ask us to stop. We follow the Australian Spam Act 2003, the UK and EU privacy and e-marketing rules, the US CAN-SPAM Act and Canada’s CASL.

We use an email service provider (such as Brevo) to send these emails. They process your email address and basic details for us.

5Cookies and analytics

Cookies are small files that a website saves in your browser. We may use them to measure visits and understand how people use the site. These tools may include Google Tag Manager and Google Analytics. We may later use advertising tools, such as the Google Ads or Meta pixels, to measure our own marketing.

Where the law requires it, for example for visitors in the UK and EU, we ask for your consent before we use non-essential cookies. You can also block or delete cookies in your browser settings. If you do, parts of the site may work less well.

6Who we share information with

We share personal information only with people who help us run the business, and only what they need:

• website hosting and security providers (for example Hostinger);
• email and mailbox providers, and our email marketing platform;
• analytics and advertising platforms such as Google;
• professional advisers, such as accountants and lawyers;
• authorities or other people when the law requires it.

These providers must keep your information safe and use it only to help us. We do not give your information to anyone for their own marketing.

7Sending information overseas

We work globally and our providers may store or process information in other countries, including the United States and countries in Europe. When we send personal information overseas, we take reasonable steps to make sure it is protected, as the Australian Privacy Principles and other privacy laws require.

8How long we keep information

• Enquiries and client messages: for as long as we need them to deal with your request, and normally up to two years after our last contact.
• Job applications: up to 12 months.
• Email list: until you unsubscribe.
• Analytics data: for the period set in our analytics tools.

When we no longer need information, we delete it or remove anything that identifies you.

9How we keep it safe

Our website uses HTTPS. We limit who can see enquiries, we use strong passwords and we limit repeated form sends to stop abuse. No website or email is completely secure, so please do not send sensitive details by email or through our forms.

10Your rights

You can ask us to give you a copy of the personal information we hold about you, to correct it or to delete it. Depending on where you live you may also have the right to object to or limit how we use it, to move it to another provider, and to withdraw your consent at any time.

• Australia: you have rights under the Privacy Act 1988 and the Australian Privacy Principles.
• United Kingdom and European Economic Area: you have rights under the UK GDPR and the GDPR. We rely on your consent, on our legitimate interest in running our business, and on the need to deal with your request.
• United States: if you live in a state with a privacy law, such as California, you may have the right to know, correct and delete your information. We do not sell or share personal information for cross-context advertising.
• Canada and New Zealand: you have similar rights under local privacy laws.

To use any of these rights, email hello@doctorsdemand.com. We will reply within 30 days and we may need to check who you are first.

11Children

Our website and services are for healthcare businesses and professionals. They are not meant for children, and we do not knowingly collect information from children.

12Links to other websites

Our site links to other websites, for example Google, Meta and TikTok guidance pages. We do not control those sites and we are not responsible for their privacy practices. Please read their policies.

13Complaints

If you are unhappy about how we handled your information, please tell us at hello@doctorsdemand.com. We will look into it and reply in writing. If you are still not happy, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au), to the UK Information Commissioner’s Office (ico.org.uk), or to the privacy regulator where you live.

14Changes to this policy

We may update this policy from time to time. We will post the new version on this page and change the date at the top. Please check it now and then.

15Contact us

Doctors Demand, working online worldwide. Email: hello@doctorsdemand.com.