Terms and Conditions

1About these terms

These terms apply when you use the Doctors Demand website (doctorsdemand.com) and our free tools. If you also hire us, they apply together with our written proposal or agreement. If the two disagree, the written proposal or agreement comes first for that work. By using the website you agree to these terms. If you do not agree, please do not use it.

Doctors Demand (“we”, “us”, “our”) is a paid ads company founded by Ammar. We work fully online with clients around the world, mainly in Australia, the UK and the USA. You can reach us at hello@doctorsdemand.com.

2Using our website

Please use the website in a lawful and fair way. You must not:

• try to break, overload or get around the security of the site;
• use bots, scrapers or other automatic tools to copy the site or send repeated requests;
• send spam, harmful code or false information through our forms;
• use the website in a way that harms other people or breaks the law.

3Free tools: website audit and calculator

Our free website audit and marketing calculator give general information and estimates. The audit checks only what it can see from the public pages of a site. The calculator uses the numbers you enter. Neither one is a guarantee, and neither is legal, medical, financial or professional advice. Please check important decisions with the right adviser.

Only run the audit on a website you own or have permission to test. We may limit use of the tools, or stop them, at any time.

4Our services

We plan and manage paid ads on platforms such as Google, Meta (Facebook and Instagram), TikTok, Snapchat, LinkedIn and Reddit, and we provide email marketing and tracking set-up. The exact work, timing and price are set out in a written proposal or agreement before we start.

5Fees and ad spend

• Our fees are the ones we agree with you in writing. Prices and taxes (such as GST or VAT) are stated in the proposal or on the invoice.
• Ad spend is separate from our fees. Unless we agree otherwise in writing, you pay the ad platforms directly from your own ad accounts, and you own those accounts.
• Invoices are due by the date shown on them. We may pause work on an account that is overdue.

6No guarantee of results

We work hard to plan and run strong campaigns, but we cannot promise a particular number of leads, patients, bookings, rankings or return on ad spend. Results depend on many things we do not control, such as the market, your budget, your offer, your website, your team’s follow-up and the decisions of each ad platform. Examples and case study pages on this website show how we plan campaigns. They are not promises or client results.

7What we need from clients

• Give us accurate information and respond to us in good time.
• Make sure you have the right to advertise your services and to use the names, images and claims you give us.
• Follow the health advertising rules that apply to you, such as AHPRA and TGA rules in Australia, ASA and MHRA rules in the UK, and FDA and FTC rules in the United States.
• Approve ads and landing page claims before they go live.
• Do not send us patient records or other health information. We do not need them.

8Health advertising rules

We plan campaigns around ad platform policies and local rules and we explain them in plain English. However, you are responsible for the truth and legality of your claims, offers, reviews and testimonials. We may refuse, change or pause an ad if we think it could break a rule or put an account at risk.

9Ad platforms and third parties

Ad platforms and other tools set their own rules and can change them, refuse ads or close accounts at any time. We are not responsible for their decisions or for outages of tools we do not run.

10Intellectual property

The content of this website, including text, design and logo, belongs to Doctors Demand or its licensors. You may view it and share links to it, but you may not copy or resell it without our written permission. Ad creative made for you is yours once you have paid for it. You allow us to use your name and logo to describe our work, and we will only share your results or a case study with your permission.

11Confidentiality and privacy

We keep your non-public business information confidential and use it only to do the work. We handle personal information as described in our Privacy Policy. If you give us information about other people, you confirm you are allowed to do so.

12Our responsibility to you

Nothing in these terms removes any right you have under the Australian Consumer Law or other laws that cannot be excluded. Apart from that, and as far as the law allows:

• we are not liable for indirect or knock-on loss, such as lost profit, lost patients or lost business;
• our total liability for any claim about our services is limited to the fees you paid us in the three months before the claim.

13Ending the work

Unless your proposal says otherwise, either of us can end an ongoing service by giving 30 days’ written notice. You still pay for work done and fees owed up to the end date. Ad spend already committed with a platform stays with you.

14Links

We link to other websites to help you. We do not control them and we are not responsible for what is on them.

15Changes to these terms

We may update these terms from time to time. The new version applies from the date shown at the top of this page. If you hire us, changes to your signed agreement only happen when we both agree in writing.

16Governing law

These terms are governed by the laws of Australia. Both of us submit to the courts of Australia.

17Contact us

Doctors Demand, working online worldwide. Email: hello@doctorsdemand.com.